At Menn and Co., we value your satisfaction and strive to provide the best shopping experience. Please review our Refund, Cancellation, and Exchange Policy, which outlines the guidelines and procedures for refunds, cancellations, and exchanges of products purchased from us.
1. Refund Policy
- Refund Eligibility: We offer refunds on products under the following conditions:
– The product is defective or damaged upon receipt.
– The product received is different from the one you ordered.
– You receive a refund approval from our customer support team. - Refund Process: To request a refund, please contact our customer support team within 7 days of receiving the product. We may request proof of the issue, such as photographs or a detailed description. Once your request is approved, we will initiate the refund process.
- Refund Methods: Refunds will be issued using the original payment method used for the purchase. Please allow 3-7 business days for the refund to be processed.
- Return Shipping: In some cases, we may provide a prepaid return label for defective or damaged items. If a return label is not provided, you will be responsible for the return shipping costs.
2. Cancellation Policy
- Cancellation Eligibility: You may cancel an order under the following conditions:
– The order has not yet been processed or shipped.
– You contact our customer support team to request cancellation before the order is processed. - Cancellation Process: To cancel an order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request if the order has not yet been processed.
3. Exchange Policy
- Exchange Eligibility: We offer exchanges for products if:
– You receive a product that is different from the one you ordered.
– The product is defective or damaged upon receipt.
– The product is unused or used less than 10% and is expired. - Exchange Process: To request an exchange, please contact our customer support team within 7 days of receiving the product. We may request proof of the issue, such as photographs or a detailed description. Once your request is approved, we will provide instructions for returning the product and arrange for the exchange. In case of expired unused products, kindly visit one of our stores for exchange.
- Exchange Shipping: We will cover the shipping costs associated with the exchange of defective or damaged items or incorrect orders. If you wish to exchange a product for reasons other than those listed above, you will be responsible for the return shipping costs.
4. Contact Us
If you have any questions or need assistance with refunds, cancellations, or exchanges, please contact our customer support team at:
– Email: mennindiaa@gmail.com
– Phone: 18008909566
5. Changes to this Policy
We reserve the right to update or modify this Refund, Cancellation, and Exchange Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for updates.
